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June 23, 2026

Get Help with Purple: Support, Training, and Documentation

Purple is here, and along with the launch comes a growing set of support resources to help you get started, learn effective prompting practices, and use the tool responsibly.

Whether you are looking for quick help, detailed documentation, training opportunities, or ways to connect with others across the University, there are several resources available to support you.

Documentation

The following resources are available to help you get started, understand core features, and use the tool thoughtfully.

Get Started and How-To Guides

Use these resources to learn the basics, navigate Purple, and complete common setup or usage tasks.

Responsible Use, Privacy, and Limitations

Use these resources to learn how to use Purple responsibly and understand its limits and data practices.

  • Capabilities and Limitations — Summarizes what Purple can do, what it cannot do, and how to use it responsibly.
  • Chat Retention and Deletion — Explains how long chats are retained, how they are deleted, and the limited situations when chat history may be accessed.
  • Responsible Use and Data Guidelines — Explains how to use Purple thoughtfully, what kinds of information should not be entered or uploaded, and why outputs still require careful human review.

Prompting Guides

The following guides will help you learn prompting techniques and common use cases for different UW roles.

Community and Connection

In addition to guides and documentation, there are several ways to get support, build skills, and stay connected with the UW AI Community.

  • Monthly Training — Join us monthly on Zoom to learn about AI, prompt engineering, and agent building. Get training straight from the experts.
  • Weekly Office Hours — Join us weekly on Thursdays from 3 – 4 p.m. via Zoom. Ask our experts anything about Purple.
  • UW AI Community — Join us in Microsoft Teams to chat, learn, grow, and create with others interested in AI and Purple.

Additional Help

If you need help using Purple, want to suggest an improvement, or need to report a problem, submit a request via the Purple Support Form.

Getting the Most Out of Purple

Purple is more than a tool. It is part of a broader effort to help the UW community explore generative AI in ways that are practical, thoughtful, and responsible.

Together, these resources can help you make the most of Purple.