The UWIT Customer & Partner Experience Survey opens April 14 and runs through May 8, 2026. Students, faculty, researchers, and staff are invited to share feedback to help improve UW technology tools, services, and support across the University.
Category: Customer Service
CrowdStrike outage resolved
From the early hours of this morning, our UW-IT team has been monitoring and recovering the Microsoft/CrowdStrike outage.
Once it was determined that this was an international outage with no harmful intent, our incident management team assembled to manage communications and connectivity. We also reached out to the Computing Directors for updates and insights to ensure that all of our user segments were informed and aligned with expectations.
The UW-IT availability issues are all resolved. SolarWinds, the software we use for monitoring and maintaining our network, is now operational but not yet in high availability. Once our team has rested, they’ll work to ensure SolarWinds returns to high availability.
We will continue to monitor the network’s health to ensure that speed, connectivity, reliability, and efficiency remain unaffected.
Act now to preserve Google content and access
If your unit or department is currently using UW Google with shared UW NetIDs, you will lose access to your data starting Aug. 29. Act now to migrate your work, including any content in YouTube channels and third-party apps and services connected to a Shared UW NetID.
BI Portal offers “one-stop shopping” for finance reports
The BI Portal report catalog now allows users to access legacy and new finance reports in one place.
Metrics highlight UW-IT’s service to UW community
UW Information Technology (UW-IT) uses data to regularly measure its performance in key areas to consistently deliver a positive customer experience. See its second quarter FY23 numbers.