Your feedback is an integral part of UWIT’s strategy and drives our ongoing improvement efforts. This annual survey helps us understand your needs and ensure our services align with the broader University community.
If you have questions that aren’t covered in the following FAQs, please contact us and mention “Customer Experience Survey”.
Frequently Asked Questions
The Basics
The 2026 UWIT Customer & Partner Experience Survey is a ten-minute, confidential survey asking about your IT needs, experiences, and recommendations.
The feedback collected by the survey allows UWIT to comprehensively assess the effectiveness of our services and whether we are meeting the needs of our partners and customers.
The survey opens Tuesday, April 14, 2026. The last day to participate is Friday, May 8, 2026 (the survey closes at 11:59 p.m. that day).
Yes, the 2026 UWIT Customer & Partner Experience Survey is anonymous. Taking the survey requires signing in with your UW NetID and password, but the survey results will be anonymous: there is no way we can know who responded to which survey questions. If you have any further questions regarding survey anonymity, please contact help@uw.edu with “Customer Experience Survey” in the subject line.
“Customers,” also referred to as “users,” refers to UW students, faculty, researchers and staff who primarily use UWIT services for their individual work but do not rely on regular support from UWIT to fulfill their role.
The survey asks UW staff members to self-identify if their primary relationship with UWIT is either “Partner” or “User” based on the definitions shown below. This allows UWIT to distinguish the unique needs and feedback for staff that are in roles that are highly dependent on UWIT’s partnership and the needs of staff members that are not in those roles.
- Partner: I actively collaborate with UWIT to support the needs of my team, department, or unit. My role depends on regular engagement with UWIT.
- User: I primarily use UWIT services for my individual work but do not rely on regular support from UWIT to fulfill my role.
Taking the Survey
The survey should take about ten minutes to complete.
If you cannot finish the survey all at once, you can return to it later without starting over if you use the same device for each survey session. The Qualtrics survey tool will recognize your IP address and point you to the survey page where you stopped your previous session.
Once you select SUBMIT SURVEY, your survey has been submitted, and you cannot return to make any changes.
Even though this is a new survey, your browser may still have saved information from a prior survey that causes it to believe the survey was already completed. This is a known limitation of anonymous surveys and is related to how web browsers store temporary information (called cookies).
If you have not completed this survey, but are seeing the “already completed” message, you can open the survey in a private or incognito browser window which will allow you to take the survey and will not affect response anonymity.
The questions focus on a person’s experiences with UWIT over the last 12 months. The questions will be in the areas of needs, experiences, and recommendations.
Feedback through the 2026 UWIT Customer & Partner Experience Survey enables UWIT to know if we are meeting the IT needs of our customers and partners, and where we might be falling short as we work to achieve UWIT’s strategy.
The survey asks participants to identify a series of demographic questions related to their UW affiliation and role. These demographic questions will allow UWIT to understand the IT needs and experiences of each demographic group, allowing UWIT to take targeted actions to better meet those specific needs.
Based on a participant’s demographic responses, the survey will dynamically adjust to only offer relevant questions. As an example, if a survey participant selects “Yes” to the question asking if they currently conduct research, the survey will offer a set of research-related IT questions.
Though UWIT supports UW Medicine, and we welcome their feedback on our services, UW Medicine has their own, dedicated IT organization. Therefore, it would be challenging for UW Medicine staff to differentiate UWIT support from Medicine IT support when taking this survey.
However, if a UW Medicine staff member also works in the UW academy (such as a faculty role in the School of Medicine – i.e. dual appointment), they will receive the survey.
No. This survey is only for customers and partners external to UWIT. Results will be made available to UWIT staff post-survey.
Survey Results
UWIT will build an action plan to address the feedback themes from the survey with the goal of adapting our technologies and services to be aligned with the needs of the UW community. Survey results along with UWIT’s action plan will be published on the UWIT Annual Customer & Partner Survey Results page as part of this commitment.
Yes. UWIT is committed to this transparency. Survey results and a corresponding action plan will be published and shared with the UW community via the UWIT Annual Customer & Partner Survey Results page in the summer of 2026.