Every student runs into a technology question at some point. Maybe you’re trying to connect a new device to Wi-Fi, set up Duo, access Microsoft 365, find software for a class, use an AI tool, or troubleshoot something that suddenly stopped working.
When that happens, start at it.uw.edu—UW Information Technology’s (UWIT) central resource, designed to help you find answers, discover available services, and connect with support when you need it.
Your First Stop for Tech Help
Before submitting a help request or searching the web, check it.uw.edu. The site brings together information about technology services available to students and provides step-by-step guidance for common questions and issues. Whether you’re looking for a quick answer or need in-depth assistance, you’ll find what you need.
Search the Knowledge Base
The Knowledge Base is one of the most valuable resources on the site. It contains hundreds of help articles, instructions, and troubleshooting guides for UW technology services. If you have a “how do I…” question, this is often the fastest way to find an answer.
Common topics include:
- UW NetIDs and passwords
- Duo Multi-Factor Authentication
- Microsoft 365
- Google Workspace
- Email and calendars
- Wi-Fi and network access
- Software and downloads
- AI and learning technologies
Many questions can be resolved in just a few minutes with a quick search.
Need More Help? Visit the Help Center
Sometimes you need more than an article. The Help Center at it.uw.edu/help is where to go when you need additional support. There you can:
- Search for help resources
- Check service status and outages
- Contact UWIT support
- Submit and track support requests
Think of the Help Center as the bridge between self-service help and personalized assistance.
Don’t Forget Your Departmental IT Team
Many schools, colleges, and departments at UW have their own local IT support teams. They provide assistance for department-specific systems, labs, classrooms, and technologies.
If your issue is related to a department-managed service, your local IT team may be the best resource. If you’re not sure where to start, it.uw.edu can help point you in the right direction.
Get the Support You Need
Tech question? Start at it.uw.edu. We work closely with students to understand your needs and deliver solutions that make your work easier. Whether you’re looking for a quick answer in the Knowledge Base, information about technology available to students, or help from a support professional, you’ll find the resources you need to succeed at UW.