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August 28, 2026

The work nobody sees

Team,

As we approach the new academic year, I have been thinking about the work nobody sees.

I remember reading Mark Weiser’s The Computer for the 21st Century a long time ago, and one line from that article has stayed with me: “The most profound technologies are those that disappear.” His point was that the best technology becomes so woven into everyday life until people no longer think about it as technology. I appreciate that idea because it captures much of what we do. When our work is done well, people simply get on with teaching, learning, research, patient care, and public service. At our best, we make complexity feel ordinary.

But there is nothing ordinary about what it takes. It requires expertise, preparation, and many thoughtful decisions across UWIT. And this is where our values often show up most clearly. We are invested in getting the details right, compassionate about the people who depend on our work, and team players who understand that reliable service is always a shared result.

Much of this work becomes visible only when something goes wrong, and I do not want us to overlook everything that goes right.

I am excited about what lies ahead this fall. We should be ambitious about the future, but transformation depends on a foundation people trust. Thank you for the expertise and commitment you bring to that foundation every day.

Andreas

ANDREAS BOHMAN (he, him)
Vice President, CIO and Interim CISO
UW Information Technology
University of Washington
abohman@uw.edu| it.uw.edu