Thank you for your interest in the survey. Technology is essential to the UW community’s mission of teaching, learning, research, and administration, and your input is key to shaping our shared future with technology.
UW-IT’s service categories include administrative and business tools, teaching and learning systems, networks and connectivity, information security, servers and infrastructure. We continually strive to improve these services, and your feedback helps us deliver greater value.
The 10-minute survey is being conducted by UW-IT using the Qualtrics survey tool. The survey asks that you sign in with your UW NetID, but your responses are anonymous. It is open from April 2 – April 18 to UW students, faculty, researchers and staff at all campuses.
Your feedback is an integral part of our strategy and drives our ongoing improvement efforts. This annual survey helps us understand your needs and ensure our services align with the broader University community. In support of UW’s Together We Thrive program, we are committed to continuous improvement and collaboration across all campuses.
The 2025 UW-IT Customer & Partner Experience Survey is a 10-minute, confidential survey asking about your IT needs, experiences, and recommendations.
The feedback collected by the survey allows UW-IT to comprehensively assess the effectiveness of our services and whether we are meeting the needs of our partners and customers.
The survey opens Wed., April 2, 2025. The last day to participate is Friday, April 18, 2025 (the survey closes at 11:59 p.m. that day). Reminder emails will be sent periodically only to those who have not yet taken it.
Yes, the 2025 UW-IT Customer & Partner Experience Survey is anonymous. Taking the survey requires signing in with your UW NetID and password, but the survey results will be anonymous. Anonymous means there is no way we can know who responded to which survey questions. If you have any further questions regarding survey anonymity, please contact help@uw.edu with “Customer Experience Survey” in the subject line.
The questions focus on a person’s experiences with UW-IT over the last 12 months. The questions will be in the areas of needs, experiences, and recommendations.
Feedback through the 2025 UW-IT Customer & Partner Experience Survey enables UW-IT to know if we are meeting the IT needs of our customers and partners, and where we might be falling short as we work to achieve UW-IT’s strategy.
The survey asks participants to identify a series of demographic questions related to their UW affiliation and role. These demographic questions will allow UW-IT to understand the specific IT needs and experiences of each demographic group, allowing UW-IT to take targeted actions to better meet the specific IT needs of each group.
Based on a participant’s demographic responses, the survey will dynamically adjust to only offer relevant questions. An example is if a survey participant selects “Yes” to the question asking if they currently conduct research, then the survey will offer a set of research-related IT questions.
“Customers,” also referred to as “users,” refers to UW students, faculty, researchers and staff who primarily use UW-IT services for their individual work but do not rely on regular support from UW-IT to fulfill their role.
The survey asks UW staff members to self-identify if their primary relationship with UW-IT is either “Partner” or “User” based on the definitions shown below. This allows UW-IT to distinguish the unique needs and feedback for staff that are in roles that are highly dependent on UW-IT’s partnership and the needs of staff members that are not in those roles.
- Partner: I actively collaborate with UW-IT to support the needs of my team, department, or unit. My role depends on regular engagement with UW-IT.
- User: I primarily use UW-IT services for my individual work but do not rely on regular support from UW-IT to fulfill my role.
The structured survey questions should take about 10 minutes to complete.
If you cannot finish the survey all at once, you can return to it later without starting over if you use the same device for each survey session. The Qualtrics survey tool will recognize your IP address and point you to the survey page where you stopped your previous session. Once you hit SUBMIT SURVEY, your survey has been submitted, and you cannot return to make any changes.
UW-IT is committed to continuous improvement. Feedback captured in the 2025 UW-IT Customer & Partner Experience Survey will help us identify areas that are performing well and areas requiring additional attention to better meet the needs of our customers and partners. UW-IT leadership and service teams will work together to build an action plan to address the feedback themes from the survey with the goal of adapting our technologies and services to be aligned with the needs of the UW community. The full survey report along with UW-IT’s action plan will be published on the UW Information Technology website as part of this commitment.
Though UW-IT supports UW Medicine, and we welcome their feedback on our services, UW Medicine has their own dedicated IT organization. Therefore, it would be challenging for UW Medicine staff to differentiate UW-IT support from Medicine IT support when taking this survey.
Yes. UW-IT is committed to this transparency. UW-IT will publish a survey report and corresponding action plan on the UW Information Technology website. This information will be published and shared with the UW community in the summer of 2025.
For questions about the survey, please contact the UW-IT Service Center at help@uw.edu with “Customer Experience Survey” in the subject line.