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UW-IT Strategy

Last updated: June 16, 2025

UW Information Technology Strategy

Our mission is to give the University of Washington a competitive advantage by delivering technology solutions with discipline, purpose, and values at the core.

Grounded in who we are—compassionate, invested, team players—we focus on what matters most to the UW community. Our strategy is anchored in four commitments that shape every action we take: delivering Trusted Solutions, cultivating A Great Place to Work, fostering You Get Me Relationships, and advancing Global Impact. Explore our strategy.

Trusted Solutions

We deliver secure, accessible, and trustworthy digital services that empowers the UW community. As invested stewards of technology, we listen to what matters most and deliver with integrity.

How are we measuring up?

  • We are making strong progress on accessibility with a rating of 3.98 out of 5.
  • Faculty, staff, and researchers rate UW-IT 4.19 out of 5 as a trusted partner.

We are committed to continuous improvement, guided by what matters most to the UW. See where were headed in our Technology Strategy & Roadmap.

4.42 score on security and reliability.

A Great Place to Work

2.29% attrition rate. Invested. Compassionate. Team Players.
Innovation thrives when people do. We are team players, building each other up so we can build better solutions together.

How do we know?

UW-IT’s employee sentiment around workplace satisfaction has steadily increased, reaching 4.0 out of 5 in 2025, up from 3.84 in 2018.

That upward trend speaks to what makes UW-IT strong: our people.

You Get Me Relationships

We design with empathy so your technology works for you, not the other way around.

Being compassionate means we show up, listen closely, and act with care when it matters most.

How did we show up in the past year?

  • Resolved 140,591 total support tickets.
  • 85% of support tickets responded to within 24 hours.

Behind every number is a student, researcher, instructor, or staff member counting on us to help them move forward.

IT issues resolved in under five hours on average.

Global Impact

Top GPU Research Hub on the west coast. Leading AI with 1,000+ GPUs.
We don’t just keep the lights on. We drive innovation that advances UW’s mission around the world. By being invested in the future, we accelerate innovation that advances UW’s mission locally and globally.

What sets us apart?

  • A research computing system with over 1,000 GPUs, including cutting-edge NVIDIA H200s.
  • Custom AI tools like NebulaOne, UW’s enterprise-grade platform for generative AI.
  • A cloud migration to support global research and modernize for a changing world.

UW-IT delivers the infrastructure that fuels research, learning, and service, from AI to accessibility. Read more about our technology strategy.

Fast Facts

98%

Help tickets resolved in under 5 hours.

140K

IT questions resolved in 2024.

90K

Students, faculty, and staff supported by UW-IT.

Learn More

We are now in the execution phase, where we put our strategy into action. Our work builds on five earlier phases, which you can explore here. Currently, each UW-IT division is advancing this strategy through its own initiatives and priorities. See what each group is focused on by visiting their individual strategy pages.

Have questions? Fill out our UW-IT Strategy Contact Form to get in touch.

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