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UW Connect

UW Connect is a service management tool that streamlines UW departments' operations by integrating service requests, issues, and tasks into a single system on ServiceNow’s “Now” Platform. It allows for efficient record transfers, capturing customer requests through forms, and consistent communication through its case management system.

Help with UW Connect

Important articles about UW Connect from the UW-IT Knowledge Base.

About UW Connect

UW Connect is the UW's implimentation of ServiceNow
Learn about UW Connect

UW Connect Referene Numbers

Reference Number - or "REF" - is a customer-facing record that will provide a simplified experience via UW Connect.
About Reference Numbers