Get Help from UW-IT: UW NetID/Login Help

If you've forgotten your UW NetID, or aren't sure if you have a UW NetID, visit the "Find your UW NetID" tool at Identity.UW.

(Tip: Your UW NetID is the first part of your UW email address - i.e. YourNetID@uw.edu.)

Go to Identity.UW

If you still need help despite the above information, please continue submitting this form to request assistance.

Before submitting your request, please review the Hardware tokens article in the Knowledge Base - the guidance you're seeking might be provided there.

If you still need assistance, please continue submitting this form so we can assist you.

Before submitting your request, please review the About 2FA eligibility article in the Knowledge Base to confirm that you are eligible to use two-factor authentication with Duo; you may wish to review the "When does the ability to use 2FA expire?" section, in particular.

If you determine that you are indeed eligible for 2FA, please continue submitting this form so we can assist you.

Before submitting your request, please review the Lost or stolen 2FA device article in the Knowledge Base - the guidance you're seeking might be provided there.

If you still need assistance, please continue submitting this form so we can assist you.

Before submitting your request, please review the Set up a replacement device for 2FA article in the Knowledge Base - the guidance you're seeking might be provided there.

If you still need assistance, please continue submitting this form so we can assist you.

UW-IT is required to verify your identity before issuing a bypass code. Please call the UW-IT Technology Service Center anytime at (206) 221-5000, option 1.

Alternatively, join our recurring Zoom meeting every Monday-Friday from 2pm-4pm PST or midnight-2am PST. Please note that UW-IT staff availability may influence wait times. Please have a photo ID ready for verification.

Workday login issues have a variety of causes. We (UW-IT) are able to help with only some of them; please know that many types of login issues require you to seek HR support instead of IT support.

Before requesting help:

• Check if there is currently a Workday outage by visiting the Workday@UW website.
• If you are a new employee, ensure you have both setup your UW NetID and enrolled in Duo for two-factor authentication.

If Workday login help is still needed after following the above guidance, please contact Employee Workday Help.

Login issues for Epic have a variety of causes. We (UW-IT) are able to help with only some of them; please know that many types of login issues require you to seek support from UW Medicine IT instead of UW-IT.

Before requesting help:

• If you are a new employee, ensure you have both setup your UW NetID and enrolled in Duo for two-factor authentication.
• Ensure that 2FA authentication works when accessing other protected resources, such as MyUW.

If Epic login help is still needed after following the above guidance, please contact UW Medicine IT for assistance:

UW Medicine IT Services
uwmhelp@uw.edu
(206) 520-2200

Obtain your official and unofficial transcripts via the UW Registrar's website.

Note that you will need your UW NetID credentials to retrieve your transcript. For help resetting your UW NetID password and/or recovering your UW NetID username, make the appropriate selection in the "What is Your Question About?" field, above.