Choose the option that best applies to you.
My UW NetID is working
If you are using your UW NetID without any issues, select this option for assistance.
My UW NetID is NOT working
If you have, or had, a UW NetID but are NOT able to successfully use it, choose this option.
If you’re certain you don’t have a UW NetID, use this form to contact UW-IT.
Use the Find Your UW NetID tool at the Identity.UW website to recover your UW NetID credentials.
If you’re unable to complete the Find Your UW NetID process for any reason, please submit this form to contact UW-IT.
Other Ways to Contact UW-IT
If the resources on this site haven’t addressed your need, contact UW-IT via any of these methods:
Chat: Start a chat
Phone: 206-221-5000
Email: help@uw.edu
In-person: Available at the UW Seattle campus – open/expand the menu below for details.
Our mailing address is:
UW Information Technology
4333 Brooklyn Ave NE
Campus Box 359561
Seattle, WA 98195
| Locations | Support Provided | Hours |
|---|---|---|
| Learning Technologies Help Desks Odegaard Undergraduate Library, Room 230 |
Monday-Friday, 9:00 a.m. to 5:00 p.m., closed University Holidays. | |
| Academic Technologies Help Desk Kane Hall basement, Room 035 |
Monday-Friday, 8:00 a.m. to 5:00 p.m., closed University Holidays.
Walk-in support available 9:00 a.m. to 4:00 p.m. |
|
| UW-IT Service Center UW Tower O-2 |
If in-person support is still needed after exhausting the resources on this website, the UW-IT Service Center can provide appointment-only support exclusively for UW-IT services. |
Monday-Friday, 9:00 a.m. to 3:00 p.m.; closed University Holidays.
In-person support is by appointment only; request an appointment with the UW-IT Service Center here. |