Live-agent chat connects you with customer service professionals in the UW-IT Service Center for real-time support.
Before starting a chat
Please note the following:
- Chat agents can only help with services that UW-IT provides. If your inquiry is not related to a UW-IT-provided service, we recommend searching UW contacts to find the appropriate support contact.
- Due to staffing constraints, chat may be unavailable at times. If you need immediate phone assistance, instead of starting a chat session, please call us at 206-221-5000.
- If you are reporting an incident or service outage, instead of starting a chat session, fill out the “Submit an Incident Report” form on UW-IT’s Service Status Page.
Start a chat
Select the button below to start a chat. Provide your UW NetID, first and last name, and the best way to reach you in case you get disconnected from the chat agent.