Our online chat services connect you with either UW-IT’s AI support agent or a customer service professional in the UW-IT Service Center for real-time support.
- For immediate assistance: Instead of starting a chat session, please call us at 206-221-5000.
- To report an incident or service outage: Instead of starting a chat session, please visit UW-IT’s Service Status page.
AI Support Agent (Beta)
Our AI support agent is in beta testing.
Try it out and help improve its performance!
UW-IT Live Agent
UW-IT staff can only provide help for services that UW-IT provides. If your inquiry is not related to a UW-IT-provided service, try searching UW contacts to find the right contact.
Please note that UW-IT Live Agent chat may be unavailable at times.